Refund policy

At our store, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process.

1. Returns You may return any unused and unopened items within 30 days of receiving your order for a full refund. To initiate a return, please contact us at adogsdreamhou@gmail.com with your order number and reason for return. We will provide you with instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

2. Refunds Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

3. Non-Returnable Items Certain items, such as personalized products or items marked as final sale, are not eligible for return.

For any questions or concerns, please contact us at adogsdreamhou@gmail.com